The Process
How We Bring Your Vision to Life
At Gibraltar Masonry & Landscaping, we believe great results start with a clear and seamless process. Whether you're looking for a custom patio, outdoor kitchen, or stunning hardscape design, we follow a structured approach to ensure every project meets your expectations and stays on track. While not every project will require all steps, this is the typical process for our design-build projects.
STEP 1
Initial Contact and Phone Consultation
You can reach out to us via the "Get In Touch" button above, or email, phone, text, or Facebook. We’ll ask some basic questions about your project and request photos to better understand your needs. We’ll also confirm your location to ensure you’re within our service area.
If your project aligns with our services, we’ll schedule a phone consultation. During this call, we’ll dive deeper into your goals, discuss project details, and determine if we’re a good fit to work together.
STEP 2
Onsite Consultation and Design Agreement
Next, we’ll visit your property to evaluate the space, discuss your vision, and review potential designs. At this stage, we’ll present a design agreement to formalize the scope of work.
STEP 3
Design Presentation
We’ll present an initial design at your home, giving you a chance to review the concept and discuss preliminary costs. This is where your ideas begin to take shape.
STEP 4
Design Revisions
After the presentation, we’ll refine the design based on your feedback. This includes edits and revisions to ensure the final plan aligns with your vision. We’ll also provide updated approximate costs.
STEP 5
Construction Agreement and Permits
Once the design is finalized, we’ll create a construction agreement that outlines the project’s scope, timeline, and costs. If necessary, we’ll also handle the permitting process to keep everything compliant and on schedule.
STEP 6
Installation
Our skilled team will bring the design to life. From start to finish, we focus on precision, efficiency, and attention to detail to deliver high-quality results you’ll love.
STEP 7
Final Walkthrough and Ongoing Care
After the installation, we’ll conduct a final walkthrough to ensure everything meets your expectations. We’ll also provide guidance on how to care for your new outdoor space and review warranty details — and we offer maintenance and service plans if you need help with that, too.
Enjoy Your New Space!
Once everything is complete, it’s time to enjoy your new outdoor space. Whether it’s hosting gatherings or relaxing in your private retreat, we’re confident you’ll love the results.
Frequently Asked Questions
We primarily serve Maryland homeowners in Baltimore and Harford Counties. During our initial contact, we’ll confirm your location to ensure you’re within our service area. If you’re unsure, feel free to reach out, and we’ll be happy to assist.
Clear photos of your outdoor space are helpful, including wide shots of the area where the project will take place. If there are specific features you want incorporated, feel free to include those too!
Yes, some projects may require a nominal consultation fee, especially if a design agreement is involved. We’ll let you know during the phone consultation if a fee applies.
The design process, including revisions, usually takes 2-4 weeks, depending on the complexity of your project and the number of revisions required. We strive to keep the process efficient while ensuring your satisfaction.
The design agreement outlines the scope of work for your project, including the proposed layout, materials, and estimated costs. It ensures transparency and keeps everyone on the same page.
Yes, we take care of obtaining any necessary permits for your project. This ensures that everything is compliant with local regulations, saving you time and hassle.
The timeline for installation varies based on the size and complexity of the project. Most projects are completed within 1-3 weeks, while some could take months depending on the scope and complexity. We’ll provide a more accurate timeline during the design review phase.
We understand that plans can evolve. If changes are needed, we’ll discuss them with you and provide an updated cost estimate and timeline to accommodate adjustments. After the discussion a change order will be presented for approval.
We offer a 5-year warranty on most hardscape installations, covering workmanship and materials. Warranty details will be discussed during the final walkthrough to ensure you know how to care for your new space.
While we don’t provide ongoing maintenance, we’re happy to recommend best practices for care and reputable professionals for ongoing upkeep if needed.
Yes, during the phone consultation and design presentation, we’ll discuss your budget and ensure the project aligns with your financial goals while delivering the quality you expect.
That’s okay! Our team specializes in helping you define your vision. During the consultation, we’ll provide ideas and inspiration based on your space and preferences.
Absolutely. We’re proud of the projects we’ve completed and are happy to share photos and client testimonials to give you a better idea of what we can achieve.